Sourcing & Research Specialist | Virtual Assistant | Data Entry | Administrative & Customer Support

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

I’m a Sourcing & Research Specialist with 8+ years of experience in candidate sourcing, online research, data entry, administrative support, customer service, and operations.

I can help with:
• Candidate sourcing & recruitment support
• Online & contact research
• Data entry, management & verification
• Lead generation & list building
• Administrative support
• ATS & database management
• Chat & email customer support
• Reporting & spreadsheets

In my recent sourcing role, I processed 80–100 candidate profiles daily, researched candidate information, verified professional licenses, and maintained records in Bullhorn ATS. I also have experience with workforce data, reporting, and Apple technical support.

Tools: Bullhorn ATS, Google Workspace, Excel, Google Sheets, Vivian, Nursys, EnformionGO, Whitepages, Zendesk, NICE, Verint, Power BI, Teams, Zoom, ChatGPT.

I’m reliable, detail-oriented, quick to learn, and comfortable working independently.

Skills & Experience

Skills

Data Entry 2-5 Years

Online Research 6 Months to 1 Year

Data Management 6 Months to 1 Year

Administrative Support 6 Months to 1 Year

Candidate Sourcing 6 Months to 1 Year

Customer Support 2-5 Years

Microsoft Excel 2-5 Years

Google Sheets 2-5 Years

Lead Generation 6 Months to 1 Year

Chat support 2-5 Years

Virtual Assistance 6 Months to 1 Year

Data Verification and Validation 6 Months to 1 Year

Adapt, Bullhorn 6 Months to 1 Year

Applicant Tracking Systems 6 Months to 1 Year

Recruitment Support 6 Months to 1 Year

Experience highlights

Virtual Assistant | Healthcare Lead Generation Specialist

Remote · September/2025 – Present

Sourced 80-100 nursing candidates daily from Vivian. Organized candidate data using ChatGPT and Google Sheets. Verified nursing licenses and researched contact information. Maintained profiles in Bullhorn ATS.

Workforce Management Real-Time Analyst

Teleperformance · August/2022 – Present

Monitored real-time operational performance and staffing levels. Analyzed workforce data and scheduling trends. Coordinated with operations leaders. Generated operational reports and performance analyses.

Apple Technical Support Mentor, iOS & macOS

Teleperformance · March/2021 – Present

Coached advisors handling Apple iOS and macOS technical support cases. Guided team through complex customer concerns. Supported onboarding and training activities. Monitored quality standards.

Apple Technical Support Advisor, iOS & macOS Chat Support

Teleperformance · August/2020 – Present

Delivered chat-based technical support for Apple customers. Diagnosed device and software concerns. Documented customer interactions. Escalated complex issues while maintaining satisfaction standards.

Customer Service Representative, Chat Support

Sutherland · October/2017 – Present

Resolved customer inquiries through chat support involving accounts and service requests. Investigated account concerns. Maintained customer records. Managed multiple interactions simultaneously.

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