Skills
Time Management
2-5 Years
Tech Savy
2-5 Years
Communication Skills
2-5 Years
Problem-Solving
2-5 Years
Adaptibility
2-5 Years
Experience highlights
Customer Service Representative
Ibex Global Solutions
·
October/2023
–
Present
I worked as a customer service representative for a retail account, assisting delivery drivers in marking their deliveries accurately and modifying geofence settings when necessary. I ensured timely support to help drivers complete their routes efficiently.
Customer Service Representative
TeleTech
·
December/2022
–
Present
I worked as a customer service representative for a travel account, where I helped customers with booking cancellations, changes, and refund inquiries, as well as car rental reservations. I made sure each interaction was handled with care, providing clear information and efficient solutions to ensure a smooth and positive customer experience.
Customer Service Representative
Alorica Teleservices Inc.,
·
August/2021
–
Present
I served as a customer service representative for a retail account, where I was responsible for assisting customers with processing refunds, replacements, returns, and tracking orders. My role required effective communication, attention to detail, and a commitment to providing efficient and satisfactory resolutions to customer concerns.
