Certified Healthcare Virtual Assistant

Verified

$9/hr

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Outline

Looking for Full-Time work (8 hours/day) at $9/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced Healthcare VA since 2016, supporting U.S. providers in psychiatry, DME, and general care. Skilled in prior authorizations, DME workflows,

Skills & Experience

Skills

Acquiring Medical records, Prior authorizations, medical records officer, admin task 5-10 Years

Experience highlights

Prior Authorization Specialist

Private Practice in Psychiatry · May/2023 – Present

May 2023 - May 2025

Handled both prior and retro authorizations with insurers for specialized psychiatry tests, ensuring timely and accurate processing. Played a key role in streamlining prior authorization protocols to improve workflow efficiency. Conducted thorough chart audits to maintain accuracy, compliance, and completeness across all documentation.

Patient & Provider Support Specialist

Apria Healthcare · January/2018 – Present

Served as Subject Matter Expert (SME) for Durable Medical Equipment (DME) processes, verifying patient benefits and eligibility, coordinating document requirements with providers, providing detailed claim status updates and timelines, and collecting claim documents to ensure accurate and timely submissions.

Policyholder Service Representative

EmblemHealth · January/2016 – Present

Verified patient benefits, eligibility, and plan options, scheduled appointments with doctors, and assisted patients with billing inquiries to ensure a seamless healthcare experience.

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