Skills
Coordination
2-5 Years
- Customer Service
5-10 Years
Calendar Management > Scheduling
2-5 Years
5. Project Management Support & Coordination
2-5 Years
Phone & Email Communication
2-5 Years
Team Leadership
2-5 Years
Xero
2-5 Years
Accounting > Accounts Payable > Accounts Receivable > Billing
5-10 Years
Google Workspace
1-2 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
Accounting > Accounts Payable > Accounts Receivable
2-5 Years
SLA Management
2-5 Years
Experience highlights
Team Leader
TOOEZIGRP Global Solutions Inc.
·
January/2025
–
/
Supervise cross-functional customer support and installation operations for major retail accounts (IKEA, Bunnings AU). Oversee channel communications, monitor Zendesk queues, resolve escalations, manage appointment scheduling and field dispatching via Centiro, handle financial duties in Xero, and monitor team KPIs and CSAT.
CSR Tier II
TOOEZIGRP Global Solutions Inc.
·
January/2024
–
/
Delivered end-to-end support for kitchen and laundry installation inquiries via phone and email. Utilized Zendesk, Xero, and Centiro to streamline ticket resolution, manage billing queries, and coordinate with trade teams and field contractors.
CSR
BPOSeats (InstallEzi)
·
January/2023
–
Present
Coordinated assembly and installation schedules for IKEA furniture products. Managed communication loops between customers and field assembly teams to ensure punctual service delivery and high record accuracy.
CSR
Medspecialized Inc.
·
January/2022
–
Present
Handled patient inquiries, managed appointment scheduling, updated electronic medical records, and coordinated daily tasks with healthcare staff.
Accounts Receivable / CSR
Quantrics Enterprises Inc.
·
January/2019
–
Present
Managed technical troubleshooting, billing inquiries, and account updates across telecommunications and security accounts. Resolved complex billing escalations, processed service orders, and recommended package upgrades for customer retention.
