Skills
Design > Graphic Design > Canva
1-2 Years
Office and Administration > Calendar Management
1-2 Years
Marketing > Content Creation > eMail Marketing
6 Months to 1 Year
Marketing > Social Media Management
6 Months to 1 Year
Sales Funnel
6 Months to 1 Year
Travel Coordination
Less than 6 Months
Experience highlights
Customer Service Associate
Amazon Operations Philippines
·
June/2025
–
Present
- Managed 50–60 inbound customer calls per shift, resolving account access, delivery delays, refunds, and payment-related concerns.
- Executed customer identity verification on 100% of calls, strictly following Amazon data security and privacy protocols.
- Coordinated with 3–5 internal support teams daily to resolve escalated or complex cases requiring cross-department action.
Virtual Assistant
Freelance
·
September/2023
–
Present
Content Writer
Freelance
·
April/2022
–
Present