Skills
Customer service
10+ Years
Leadership
10+ Years
Order Management
2-5 Years
Facilities management
5-10 Years
10+ Years
Process improvement
10+ Years
Service Delivery
10+ Years
Hotel Operations Support
1-2 Years
Human Resources > HR Management > Administrative Works > Operations Management
10+ Years
Experience highlights
Operations Manager/Data Solutions
CBRE GOS AP Global Occupier Solutions Architecture and Pricing
·
February/2015
–
Present
Led global operations and data solutions supporting 76 client accounts across corporate, retail, commercial, manufacturing, and technology portfolios in 24/7 environment. Directed centralized service hub in Manila overseeing cross-functional teams across Malaysia, Japan, China, Bratislava, and North Carolina.
Corporate Account Operations Manager
Brenthaven
·
February/2013
–
Present
Managed inbound and outbound corporate account support, handling customer inquiries, warranty claims, and service cases. Strengthened customer retention through lifetime warranty programs and proactive issue resolution.
Operations Supervisor/Senior Customer Service Representative
Ammex-I Support Philippines
·
May/2012
–
Present
Handled multiple corporate and retail accounts, processing sales invoices, refunds, and returns. Managed customer support requests via email and chat using Zendesk ticketing system, resolving issues efficiently.
Customer Service Representative
Intelenet Global Philippines
·
February/2010
–
Present
Hotel reservations for all under Hilton umbrella in Washington DC
