Skills
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
5-10 Years
Account Management
5-10 Years
Content Moderation
2-5 Years
- Customer Service
5-10 Years
Policy Compliance
5-10 Years
Case Management
5-10 Years
Escalation Management
5-10 Years
Dispute Resolution
5-10 Years
KYC Verification
5-10 Years
E-commerce Support
5-10 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
Customer Relationship Management (CRM) Multi-channel Support (Chat/Voice)
5-10 Years
• Live Chat Support
5-10 Years
Experience highlights
Content Moderator
TaskUs
·
August/2024
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/
Reviews 300+ daily content cases across videos, images, audio, text. Maintains 90% precision and 94% recall. Actions policy violations including fraud, harassment, hate speech, nudity. Assesses high-risk content for suicide, weapons, trafficking.
Advisor 1, Customer Service
Concentrix
·
January/2024
–
Present
Supported e-commerce sellers via chat and email using Zendesk. Resolved store, billing, account, and operational concerns. Handled buyer-seller disputes, billing issues, account appeals, and policy remediation.
Platform Seller Service Representative
Neusoft
·
November/2020
–
Present
Supported platform merchants via live chat. Handled KYC account verification, store appeals, account reactivation. Guided sellers on product listings, store ratings, campaigns, account performance using Xspace.
Retail Chat Support Representative
Neusoft
·
February/2018
–
Present
Managed up to 4 simultaneous chats with 95% CSAT in high-volume e-commerce. Resolved order tracking, payment, dispute, refund, account appeals. Documented interactions using Xspace, met FCR and AHT targets.
