Skills
Customer Support
5-10 Years
Executive Assistant
1-2 Years
Real Estate Cold Calling, Appointment Setting, Inbound/Outbound call handling
1-2 Years
Experience highlights
Real Estate Va/Lead Generation Specialist
HRG Estate
·
January/2025
–
Present
As a Real Estate VA/ Lead Gen for an NYC real estate investor, I conducted outbound outreach to real estate agents and brokers to identify off-market investment opportunities, including development sites, fix-and-flip properties, distressed assets, conversions, and multifamily buildings. I qualified leads, scheduled appointments, maintained accurate records in Follow Up Boss CRM, and built strong relationships through consistent follow-ups.I also managed the company's Facebook and LinkedIn
Real Estate Cold Caller | Appointment Setter/ISA Specialist
Providence Real Estate
·
January/2024
–
Present
I handle outbound calls, sent emails, and followed up through text messages with prospective home sellers in California, qualified leads based on their selling intentions, scheduled appointments for the real estate team, maintained accurate Mojo and CRM records, and built strong relationships through consistent follow-up to generate new business opportunities.
Customer Service Representative
Alorica
·
January/2018
–
Present
Provided customer support through inbound and outbound calls, live chat, and email for U.S. telecommunications and healthcare accounts. Assisted elderly US patients with medication orders, prescription refills, shipment tracking, payment processing, and insurance plan enrollment. Coordinated with pharmacies, resolved billing, premium, deductible, and coverage inquiries, and ensured accurate documentation of customer records. Handled order processing and account updates.
Executive & Admin VA
Shinheung Electro Digital Inc
·
January/2013
–
Present
managing and updating Standard Operating Procedures (SOPs) and maintaining accurate company records with strict compliance to document control standards. Highly skilled at organizing digital and physical files for quick access and seamless audits. Provided reliable administrative support by efficiently scheduling meetings, preparing detailed reports, and managing calendars to keep operations running smoothly. Known for exceptional attention to detail and strong organizational skills.
