Skills
Active listening: Ability to fully understand customer concerns and respond empathetically.
5-10 Years
Conflict resolution: De-escalating tense situations and finding mutually beneficial solutions.
5-10 Years
Verbal and written communication: Clear, concise, and professional speaking/writing in emails, calls, or chats.
5-10 Years
Problem-solving: Analyzing issues quickly and providing accurate solutions, often using knowledge bases or troubleshooting guides.
5-10 Years
• Sales Strategy: Develops winning approaches in competitive markets by identifying unique customer needs.
5-10 Years
Multitasking: Handling multiple inquiries simultaneously via phone, email, live chat, or social media.
5-10 Years
Time management: Prioritizing tasks to meet response time goals (e.g., aiming for sub-5-minute first responses).
5-10 Years
• Competitive Selling: Skilled in analyzing competitors’ offerings to effectively position products and highlight value propositions.
5-10 Years
• Customer Engagement: Builds strong relationships and ensures repeat business through trust and responsiveness.
5-10 Years
• Persuasive Communication: Able to articulate product benefits clearly to overcome objections and close deals.
5-10 Years
Experience highlights
ESL (English as a Second Language) Teacher
51Talk, Online Platform
·
May/2018
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Present
• Delivered personalized English lessons to english learners across intermediate to professional levels, focusing on grammar, vocabulary, pronunciation, and conversational fluency.
• Developed and customized lesson plans to meet individual student goals, incorporating multimedia tools and interactive activities to boost engagement and retention.
• Assessed student progress through regular evaluations and feedback, resulting in improved proficiency and confidence in real-world applications.
PROFESSIONAL SALES REPRESENTATIVE
MUNDIPHARMA DISTRIBUTION GmbH (Philippine Branch)
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March/2015
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Present
• I was awarded as one of the highest sales growth area in the Philippines for the year 2016.
• Increased sales revenue by developing and implementing effective sales strategies, surpassing targets through targeted prospecting and relationship-building.
• Organized successful product demonstrations, showcasing key features and benefits to potential customers, resulting in higher conversion rates.
PROFESSIONAL SALES REPRESENTATIVE
Ajanta Pharma Philippines
·
July/2013
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Present
• Collaborated with team members to improve overall sales performance and reach collective goals.
• Implemented a consultative selling approach that focused on understanding customer needs and providing tailored solutions, increasing overall customer satisfaction and loyalty.
CUSTOMER SERVICE REPRESENTATIVE
IQOR (Cyber City Teleservices)
·
April/2011
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Present
• Provided exceptional customer service in a high-volume call center environment, resolving inquiries and building rapport to enhance client experiences.
• Supported sales efforts by identifying upsell opportunities and relaying customer feedback to improve service delivery.
