Customer Service Advisor I Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

Results-driven professional with almost a decade of experience in call center as customer service,technical and sales representative and a
proven track record of driving successful performance. Skilled in providing excellent customer service experience. Strong communication
and leadership abilities, with a passion for delivering impactfulresults. Seeking a challenging role in a dynamic organization to utilize my
skills and contribute to business growth.

Skills & Experience

Skills

Analytical Skills 5-10 Years

Strong problem-solving 5-10 Years

Collaboration 5-10 Years

Uniqueness 5-10 Years

Interpersonal Skills 5-10 Years

Leadership Experience 5-10 Years

Experience highlights

Customer Engagement Representative

Clearsource · July/2024 – Present

ssisting customers by phone, handling their billing and technical inquiries fortheir solar service.
Checking the performance oftheir solar services and reviewing their contract agreements andwarranty.
Doing outbound calls for possible detractors to improve team’sNPS score.

Customer Service Advisor

Concentrix · October/2019 – Present

Assisting customers having issues with Anti-virus protection onmulti devices globally.
Assisting customers through phone, chat, email and remote session.Handle customer complaints, provide appropriate solutions. Provide
accurate, valid, and complete information by using the rightmethod and tools.
Upselling of products.Doing outbound and inbound calls tomake a followup regarding client cases.
Removedmalware,ransomware, and otherthreats fromlaptops

Technical Support

Teleperformance · January/2017 – Present

Handled Foxtel Campaign for Australian consumers using cable and internet services.
Subject Matter expert who trained newhires forthemto be prepared for operation.
Assisting billing and sales inquiry for newand existing customers and broke down and evaluated user problems, using test scripts,
personal expertise, and probing questions.
Doing complex troubleshooting overthe phone and booking repairtechnician
appointments for consumers if needed.

Project Consultant

Leaderscom · April/2016 – Present

Supervised operations staff and keep employees compliant with company policies and procedures.
Led hiring, onboarding and training of newhires to fulfill business requirements.
Promotingmedical care forUSA/UK clients.

Technical Support Representative

Ibex Global · September/2015 – Present

Used ticketing systems tomanage and process support actions and requests.
Assisting consumers using AT&T Cable and internetinquiry and issue.
Performing troubleshooting overthe phone and setting up technician appointments

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