Virtual Assistant

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Detail-oriented professional with experience in customer service, administrative support, and digital assistance.

Skills & Experience

Skills

Marketing » Content Creation » Research Writing 1-2 Years

Customer Support » Customer Service 2-5 Years

Design » Graphic Design 5-10 Years

Experience highlights

Communications & Social Media Intern

Department of Social Welfare and Development- Field Office 5 Social Marketing Unit · June/2024 – Present

Created content for social media and the official website, publishing 50+ social media posts and web content pieces per month.
Proofread, translated, and prepared documents and multimedia materials for internal and public use.

Senior Agent Support / Customer Service Representative

Alorica Teleservices Inc. - DoorDash · February/2019 – Present

Appointed as Subject Matter Expert (SME); assisted in training and supporting newly endorsed teammates and managed escalations.
Served as interim Assistant Team Manager in the supervisor’s absence, coordinating with leadership to ensure seamless operations.
Monitored and analyzed team through KPIs (AHT, CSAT, QA) and provided feedback that improved overall performance.

Customer service representative

Alorica Teleservices Inc. - PayPal · December/2018 – Present

Handled complex customer inquiries regarding security, account setup, and service concerns.
Handled an average of 100 customer interactions per day.
Delivered effective solutions while ensuring high levels of customer satisfaction and account integrity.

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