Customer Support Representative

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

High School Diploma

English proficiency Fluent

Professional Summary

I have been working in the BPO industry for more than 5
years now mostly as a Customer Service
Representative. I am friendly, helpful, and polite,
have a good sense of humor. I can work
independently in busy environments and also within
a team setting.

Skills & Experience

Skills

Customer Service Representative Phone/Chat/Email Tier 1 5-10 Years

Experience highlights

PRODUCT SUPPORT AGENT (TIER 1)

RealPage · September/2022 – Present

-Assists Tenants and Clients which requires
technical support with RealPage Software -
SaaS platforms, including ActiveBuilding Portal,
OneSite, Unified Platform, and Customer Portal.

-Create tickets using Salesforce and
collaborating with other departments via Teams
or Outlook to resolve the client's issue.

Helpdesk Coordinator

BenchMark365 · August/2021 – Present

-Handle calls (Inbound and Outbound), emails,
and smart desk daily, with duties including
gathering information and creating tickets
using Halo ticketing software manually
regarding IT issues or inquiries from Clients,
Partners and Vendors then assign it to the
appropriate department.

Customer Service Representative

Foundever (Previously known as Sykes) · August/2018 – Present

-Handles calls and chats daily, with duties
including helping customers with inquiries in
regards to their orders.

-Extensive training in menu typing.

-Handles emails using Zendesk as a way of
communicating with the restaurant
partners/clients regarding their menu, devices
and accounts in a timely manner

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