Skills
Marketing > Telemarketing
5-10 Years
Office and Administration > Quality Assurance
5-10 Years
Communication
10+ Years
Multitasking
10+ Years
Data Analysis
2-5 Years
Call Monitoring
5-10 Years
Accounting > Accounts Payable > Billing Support
5-10 Years
- Customer Service
10+ Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
10+ Years
CRM Systems
10+ Years
Problem Resolution
10+ Years
Account Management; Customer Support > Sales Support > Lead Generation
5-10 Years
Accounting>Bank Reconciliation>Accounts Receivable>Bookkeeping > Accounts Payable>>Quickbooks and SAP business one>Ms Excel>Google sheets
2-5 Years
Coaching & Training
2-5 Years
Customer Support > Customer Service > Human Resources Tasks >Cold Calling >Social Media Marketing >Data Entry >Calendar Management / Appointment Scheduling >Research >Transcription
Less than 6 Months
Experience highlights
Telemarketer / Appointment Setter
Evergreen Real Estate Partners
·
January/2026
–
Present
Qualified leads and gathered accurate client information. Maintained detailed call logs, schedules, and follow-up records. Handled correspondence and ensured accurate documentation.
Quality Assurance Analyst
Versatel Marketing
·
January/2022
–
Present
Mentored team members on QA strategies. Monitored calls to assess agent performance. Scored calls and provided feedback. Generated QA reports on scores, trends, and agent performance.
Telemarketer / Cold Caller / Appointment Setter
Versatel Marketing
·
June/2017
–
Present
Managed high volume of daily calls while maintaining professionalism. Completed daily cold calling to build sales pipeline. Generated new leads through targeted cold calling efforts.
Transcriptionist
Crowdsurf
·
January/2017
–
Present
Followed specific guidelines and style rules to meet client requirements. Proofread and edited final documents for accuracy. Transcribed videos and music for captions.
Escalation Team – Tier 2 Senior Associate
WNS Philippines (TransUnion Interactive)
·
November/2013
–
Present
Handled customer complaints with solutions and follow-ups. Utilized CRM systems to track customer interactions. Handled billing questions, payment extensions, and service issues.
