Skills
Google sheet
5-10 Years
Data Encoding, data entry
5-10 Years
CRM Automation
2-5 Years
Workflow Automation
2-5 Years
Google Workspace
5-10 Years
Zapier
2-5 Years
Go High Level
2-5 Years
Technical Support and Troubleshooting
5-10 Years
Pipeline Management
2-5 Years
Webhooks
2-5 Years
Calendar & Booking Systems Automation
2-5 Years
Experience highlights
GoHighLevel & Zapier Automation Specialist
Fame and Shine Car Detailing
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September/2023
–
Present
Built and maintained a complete booking and operations system using GoHighLevel, Zapier, and Google Workspace. Created workflows, pipelines, calendars, forms, custom fields, tags, staff tasks, and automated customer emails for bookings, reminders, payments, rescheduling, cancellations, no-shows, and follow-ups. Built Zapier automations using webhooks, record lookups, conditional paths, and Booking ID matching to keep Google Sheets records updated.
Sales and Chat Support Representative
Sore LLC | Dropshipping and Outsourcing
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February/2020
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Present
Converted customer inquiries into sales by explaining products clearly, following up, cross-selling, and handling objections. Assisted customers through live chat with questions about vehicle parts, pricing, availability, and orders, recommended suitable options based on their vehicle and budget, and resolved order concerns while providing after-sales support.
Bookkeeper | Outsourced Remote Role
Saint Preks Finance Company
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January/2016
–
Present
Prepared invoices, processed payments, followed up on outstanding balances, and handled client requests. Reconciled bank and credit card accounts, corrected discrepancies, and maintained accurate journal entries, payment records, account reports, tax documents, and other financial records.
