Skills
Customer Support
5-10 Years
Customer service
5-10 Years
Microsoft Office
5-10 Years
CRM Management – Using tools like GoHighLevel, HubSpot
5-10 Years
Basic statistics on SPSS and Jamovi
2-5 Years
Outbound
6 Months to 1 Year
Process improvement
1-2 Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
2-5 Years
CRM management
2-5 Years
Lead Qualification
2-5 Years
Escalation Management
1-2 Years
Mycase
Less than 6 Months
Customer Support > Chat Support >Technical Support
6 Months to 1 Year
Google Workspace
1-2 Years
Customer Service>Sales
2-5 Years
Experience highlights
Law Firm Filing Specialist
(Client: Hogan Smith Law)
·
June/2026
–
Present
Filed and processed Social Security disability claims with 95% accuracy. Completed 6-8 case files daily using MyCase, HumbleFax, and ERE Portal. Built master checklist and organized SOPs for SSA workflows.
Technical Support & Sales Representative
Full Potential Solutions Inc.
·
October/2025
–
Present
Resolved 50+ weekly software and hardware issues, reducing escalation by 30%. Identified upsell opportunities exceeding sales targets by 15%. Maintained 100% CRM documentation with 95%+ CSAT.
Escalation Manager
IBEX Global Holdings Inc.
·
October/2024
–
Present
Managed 20+ weekly logistics escalations via CRM ensuring 90%+ satisfaction. Maintained 100% interaction documentation. Reduced resolution turnaround by 25% through structured follow-up calls.
Virtual & Face-to-Face Tutor
LZL Schoolhouse
·
January/2024
–
Present
Delivered 30+ weekly virtual sessions via Google Meet, improving pass rates by 20%. Managed calendars for 15+ students with 100% on-time rate. Customized assessments per learning styles.
Customer Service Representative
VXI Global Holdings Inc.
·
October/2021
–
Present
Handled 80+ daily outbound calls exceeding sales quotas by 10%. Completed 20+ sales coaching sessions. Managed billing inquiries and account updates with consistent CRM accuracy.
