Outline
Looking for Full-Time work (8 hours/day) at $8/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
My strengths are my communication skills, adaptability, persistence, and ability to build rapport with different types of people. I have approximately three years of experience in the BPO industry, working in customer service, sales, lead generation, and outbound cold calling for international clients. My expertise includes handling objections, asking effective probing questions, managing customer information through CRM systems, and maintaining professional conversations with potential clients. I am also experienced in handling rejection, working toward sales targets, and finding ways to keep prospects engaged throughout a call. Another strength of mine is my ability to adapt to different roles and industries. With my background in Computer Science, pharmacy studies, and teaching, I have developed strong analytical, organizational, communication, and interpersonal skills. I am also comfortable working remotely, learning new systems, and receiving feedback to improve my performance.
Skills & Experience
Skills
Teamwork and collaboration skills
Customer Service Representative
Accounting > Financial Accounting > Financial Analysis
Communication
Organizational Skills
Active Listening
Teamwork and Collaboration
Business Planning
~Data Entry
- Customer Service
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
Accounting & Bookkeeping Skills, Logistics & Operations Management, Multitasking Abilities, Problem Solving & Communication
• Time Management
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
Customer Service>Sales
Experience highlights
ISIUS Qualifier for Final Expense Insurance Plans (Inbound and Outbound Sales Customer Service Repre
Calls Experts
·
August/2024
–
Present
Conducted outbound cold calls and handled inbound calls for insurance coverage and financial services. Qualified leads and guided clients through whole life insurance onboarding process using web-based applications.
ISIU Qualifier for Final Expense Insurance Plans - Inbound and Outbound Sales Customer Service Repre
CallsExperts
·
August/2024
–
Present
Conducted outbound cold calls and managed inbound calls. Qualified leads for insurance coverage and financial services. Processed online whole life insurance applications and guided clients through onboarding.
Entrepreneur / Financial Analyst / Logistics Operator Assistant
R and B Store / General Merchandise
·
June/2015
–
/
Successfully navigated challenging economic conditions by adapting business strategies. Managed financial aspects including budgeting, forecasting, and cash flow. Launched referral program and reduced operational expenses.
Customer Service Representative
Teletech Customer Care Management
·
September/2008
–
Present
Resolved customer complaints with empathy, managed high-stress situations professionally. Handled escalated calls efficiently and developed rapport through active listening, leading to higher retention rates.
Sales and Customer Service Representative
Cyber City Teleservices
·
May/2006
–
Present
*Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
*Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
*Responsible for processing bank information on the prospect
over the phone about products or services like credit card's
information and finding out if their needs fit with the
company's offer.
Informed customers of promotions and special offers such as credit protection
*Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
*Responsible for processing bank information on the prospect
over the phone about products or services like credit card's
information and finding out if their needs fit with the
company's offer.
Informed customers of promotions and special offers such as credit protection
Contact Details Are Private
Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.
Create Free Account
Already have an account? Log In