Senior Director - Operations Excellence and Business Strategy

Verified

$65/hr

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Outline

Looking for Full-Time work (10 hours/day) at $65/hour

Bachelor's Degree

English proficiency Native

Professional Summary

Executive leader with 23+ years of global experience in operations leadership, business development, and enterprise strategy. Proven success in scaling multinational operations, driving go‑to‑market execution, and delivering transformation programs across telecommunications, healthcare, BFSI, retail, technology, and shared services. Skilled in PMO leadership, quality assurance, and analytics‑driven decision making, with a track record of strengthening client partnerships, accelerating revenue growth, and aligning organizational priorities with long‑term business outcomes. Recognized for building high‑performing teams, architecting customer‑centric solutions, and leading enterprise optimization initiatives that enhance competitiveness and market share. Currently pursuing senior leadership opportunities including VP, Director of Operations, and Strategy Head roles, with a focus on business growth and transformation.

Skills & Experience

Skills

Strategic insights 10+ Years

ISO 9001:2015 5-10 Years

10+ Years

Lean Six Sigma 5-10 Years

Quality Management 10+ Years

Data Analytics & Business Intelligence 10+ Years

Human Resources > HR Management > Administrative Works > Operations Management 10+ Years

Experience highlights

Senior Director – Operations and Business Strategy

Qualfon Philippines, Inc. · January/2025 – /

Accountable for $80M annual P&L and global operations. Driving transformation through AI adoption, revenue frameworks, and governance models strengthening client partnerships and organizational resilience.

Operations Director – Global Technical Operations (COE) and Global Operational Excellence Support

Schneider Electric · November/2023 – Present

Global operations leader overseeing technical excellence, workforce optimization, and enterprise-wide process transformation. Championed ISO certification and digitization initiatives.

Global Head (VP Level) – Command Center (Global Business Services)

SupportNinja, Inc. · August/2021 – Present

Executive leader of Global Business Services integrating workforce, quality, insights, and compliance. Drove governance, ERP integration, and ISO certification to scale operations.

Senior Director – Training, Quality and Analytics

Teleperformance · March/2020 – Present

Global quality and training executive overseeing 30,000 FTEs. Architected analytics frameworks and digital transformation initiatives to modernize compliance and elevate performance.

Director - Training, Quality and Innovation

Concentrix · October/2018 – Present

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