Skills
Account Management
10+ Years
Customer Account Management
10+ Years
Chat support
2-5 Years
Customer Relations
10+ Years
Process Management
5-10 Years
Customer service > Sales Representative > Customer Support
10+ Years
Customer Onboarding
5-10 Years
Cross-Functional Collaboration
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
10+ Years
Experience highlights
Account Manager
Tripaneer
·
July/2017
–
Present
Primary point of contact for customers and partners. Managed onboarding, account setup, platform support, and training. Resolved issues and built strong relationships through proactive communication.
Destination Manager
Tripaneer
·
July/2016
–
Present
Supported partners with operational requirements and platform processes. Coordinated with suppliers and internal teams. Maintained accurate partner information and served as liaison between organizers and customers.
Customer Service Associate
Tripaneer
·
August/2015
–
Present
Assisted customers with booking processes and platform features. Responded to inquiries, resolved complaints, and helped customers understand platform processes for positive service experience.
Subject Matter Expert
Philam Outsourcing Solutions, Inc.
·
March/2014
–
Present
Provided subject matter expertise in customer service environment. Supported team members in handling inquiries. Ensured consistent application of procedures and effective customer support delivery.
Email & Chat Support
Philam Outsourcing Solutions, Inc.
·
November/2013
–
Present
Provided customer support through email and chat channels. Responded to inquiries with clear, accurate information. Maintained professional communication while addressing customer needs.
