Email Management, Chat Support, Customer Service, General VA, Data Entry

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Reliable and detail-oriented virtual assistant with 2+ years of experience in payment processing, fraud risk monitoring, dispute resolution, and high-volume live-chat customer support. I'm accurate with data and records, organized under pressure, and quick to learn new tools and systems. I've also done field data gathering and encoding for the Philippine Statistics Authority. Skilled in Google Workspace, Microsoft Office, and data entry (70 WPM). I take ownership of my work, communicate clearly, and follow through until the job is done.

Services I can offer (many sites ask for this):

Customer support (chat, email, phone)
Data entry and spreadsheet updates
Administrative support and calendar/email management
Order and transaction processing
Record keeping and reporting

Skills & Experience

Skills

Payment processing 2-5 Years

Cusomer service 1-2 Years

Live Chat & Call Handling 1-2 Years

Fraud Analysis & Risk Management 2-5 Years

TROUBLE SHOOTING AND ISSUE RESOLUTION 2-5 Years

Office and Administration > Data Collection Less than 6 Months

Administration Less than 6 Months

~Data Entry Less than 6 Months

Experience highlights

Account Teller

DigiPlus Interactive · November/2024 – Present

Processed customer deposits, withdrawals, and payments accurately in a fast-paced financial environment
Monitored accounts for fraud risk and flagged suspicious activity
Investigated and resolved payment disputes, keeping customers informed until the issue was closed
Provided frontline customer service and maintained accurate transaction records.

Customer Service Representative / Account Administration

Hotel Stotsenberg / iGO Digital · March/2024 – Present

Handled 50+ customers at the same time through live chat, answering questions and resolving concerns
Supported customers by phone, resolving inquiries quickly and professionally
Processed payments and fund transfers in and out of customer accounts
Explained game rules and platform basics to new players

Enumerator

Philippine Statistics Authority (PSA) · October/2022 – Present

Conducted household interviews and collected data across assigned areas in the province
Compiled and encoded survey results into the PSA's application platform
Completed required seminars and trainings

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