Customer Support Specialist

Verified

$7/hr

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Outline

Looking for Freelance work (8 hours/day) at $7/hour

Associate Degree

English proficiency Fluent

Professional Summary

I am very well versed in customer support roles like billing, technical support and account management.

Skills & Experience

Skills

Customer Support > Customer Relationship Management 5-10 Years

Communication Skills 10+ Years

Typing 10+ Years

Experience highlights

Appointment Setter Cold Caller

Cleaning in Motion · June/2024 – Present

• Making outbound calls B2B to offer cleaning services
• Receiving inbound calls for services inquiries
• Sending cold emails to prospects about the services offered

Account Specialist II

JP MORGAN CHASE BANK · November/2021 – Present

● Managed client accounts
● Assisted clients with understanding their billing statements
● Troubleshooting client’s POS devices

Customer Service Representative

ACCENTURE INC. · May/2020 – Present

● Assisted business account customers with understanding their
Postpaid phone plans
● Explained billing statements to business customers
● Performed basic troubleshooting with customers’ phones

Customer Service Representative

CONCENTRIX CVG PHILIPPINES, INC. · December/2016 – Present

● Assisted customers with understanding their Postpaid phone plans
● Explained billing statements to customers
● Offered upgrades that result to sales
● Performed basic troubleshooting with customers’ devices

Cold caller Telemarketer

EXECUTIVE BOUTIQUE PH INC. · June/2013 – Present

● Made outbound calls to prospect clients that
may want to apply for a payday loan
● Endorsed successful leads to payday loan partners
● Called lawyers in the United States

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