Customer Service Representative

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

BPO professional with 5 years of experience as CSR, SME, Mentor, and Team Leader. Skilled in customer service, coaching, process improvement, and team management. Proven ability to handle escalations, train new hires, and drive performance through clear communication and leadership. Adaptable, proactive, and results-driven in both independent and team settings.

Skills & Experience

Skills

Team Leadership 6 Months to 1 Year

Administration 2-5 Years

Mentoring 6 Months to 1 Year

Customer Service - Call and Chat 2-5 Years

Customer Support > Email Support > Back Office > Subject Matter Expert (SME) 1-2 Years

Experience highlights

Teammate (Customer Service Representative

Task Us · November/2025 – Present

Handled customer inquiries and support for a US-based food delivery platform, assisting with order issues, delivery concerns, and account troubleshooting. Provided real-time support to customers, drivers, and merchants, ensuring accurate resolutions and smooth service operations. Utilized company tools to document cases, follow workflows, and maintain compliance with policies while delivering excellent customer experience.

Team Leader / Subject Matter Expert / Mentor / Customer Service Representative

SM City Pampanga · May/2021 – Present

Led customer service teams, mentored staff, provided subject matter expertise in operations and customer relations.

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