Skills
Microsoft Excel
5-10 Years
Data Analysis
5-10 Years
Statistical analysis
5-10 Years
Content Creation > Technical Writing
2-5 Years
Office and Administration > Power BI
2-5 Years
Python
2-5 Years
Market Research - IBM SPSS, Tabulation, Charting, Microsoft Excel
2-5 Years
Academic Writing & Publication
2-5 Years
Cost Estimate > Microsoft Excel
5-10 Years
JIRA
Less than 6 Months
Confluence
Less than 6 Months
R
2-5 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
1-2 Years
Experience highlights
Instructional Design Intern
Arcana Learning & Process Solutions
·
January/2026
–
Present
Conducted local and international benchmarking on gig workers and gig economy. Analyzed copyright factors in creative economy and converted desk research into briefs and learning content outlines.
Market Research Intern
PwC Acceleration Center Manila
·
January/2025
–
Present
Supported research design, survey development, data preparation, and analysis. Prepared dashboards and reports; validated sources and reviewed data clarity and presentation materials.
Research Assistant
Bulacan State University
·
January/2024
–
Present
Conducted literature reviews and supported manuscript preparation for faculty-led studies. Organized sources, handled research data, and supported statistical interpretation.
Customer Service Representative - Game Support
Side (Formerly Pole To Win)
·
January/2023
–
Present
Provided Tier 1 and Tier 2 Zendesk support for GTA Online and Red Dead Redemption 2. Resolved 30-50+ daily issues while maintaining 95%+ QA compliance. Identified recurring issues and documented escalations.
Finance Head
SIKLAB Youth NGO
·
January/2022
–
Present
Tracked PHP 250,000+ annual budget activity and prepared monthly financial summaries. Supported 5 planning cycles with expense summaries, budget reports, and resource allocation notes.
