Skills
Technical & Customer Support
2-5 Years
Cusomer service, adminstrative work
10+ Years
Accounting > Claims Processing
5-10 Years
MS Office
10+ Years
Event coordination and support
2-5 Years
Customer Relations
10+ Years
Ticketing airlines booking
2-5 Years
Team Leadership & Supervision
10+ Years
Calendar & Email Management
5-10 Years
CRM Systems
5-10 Years
Data Entry & Reporting
5-10 Years
Customer Support > Insurance > Prior Authorization> Medical Billing
2-5 Years
Google Workspace
2-5 Years
Process Documentation & SOP Creation
5-10 Years
• Executive & Administrative Support
5-10 Years
Experience highlights
Medical Billing Associate
Optum Global Solutions
·
August/2026
–
/
Audit processed claims, resolve billing disputes. Provide transparent status updates on claim cycles. Track production stats against department KPIs and formulate action plans.
Technical Expert - Telecommunications
Asurion
·
February/2026
–
Present
Resolve telecommunication technical concerns. Promote protection services while ensuring excellent customer experience. Monitor daily/weekly stats and establish action plans based on KPIs.
Advisor I – Telecommunications
Concentrix
·
April/2024
–
Present
Resolve billing, technical, sales, and account concerns for telecom clients. Deliver high-quality customer service. Support and guide new trainees during onboarding.
Business Continuity Group Head
Concrete Stone Corp.
·
March/2020
–
Present
Led administrative and operational support for 3 offices and 13 plants nationwide. Developed SOPs, managed compliance with ISO 9001:2015. Coordinated with top management on strategic planning.
Network Provider & Consumer Relations Officer / Executive Assistant
Kaiser International Healthgroup, Inc.
·
March/2016
–
Present
Supervised Cebu operations, promoted to National Officer. Managed escalated provider/member issues nationwide. Served as Executive Assistant to President. Awarded Employee of the Year 2018.
