Skills
Customer Support >Active Listening >Effective Communication >Problem-Solving >Empathy >Product Knowledge
2-5 Years
Google Workspace
2-5 Years
Marketing > Order Management
2-5 Years
• Lesson planning, student assessment, and proficiency in English instruction for non-native speakers.
2-5 Years
Data Entry / Documentation
2-5 Years
Communication Skills
5-10 Years
Chat support
5-10 Years
Conflict Resolution
5-10 Years
- Customer Service
5-10 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
5-10 Years
CRM Systems
5-10 Years
Office and Administration > Admin Data Processing > SAP
1-2 Years
• Time Management
5-10 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
5-10 Years
Cold Caller> Appointment Setter> Customer Support > Sales Support
Less than 6 Months
Experience highlights
Associate III, Sales Support
Ingram Micro PH
·
June/2026
–
/
Process 40-50 orders daily via SAP with accuracy. Manage customer emails on order status, pricing, and ETA. Validate product availability and maintain SLA compliance.
Pre-Service Teacher Intern
Antonio A. Maceda Integrated School
·
January/2025
–
Present
Assisted in lesson planning and delivery. Facilitated classroom discussions and implemented engaging instructional strategies. Provided one-on-one learner support.
E-commerce Customer Service Representative
Teleperformance
·
October/2021
–
Present
Processed 80-100 daily orders with 95-100% service level. Resolved complex issues, billing, and shipment problems. Trained new team members and suggested process improvements.
