E-commerce Virtual Assistant

Verified

$8/hr

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Outline

Looking for Part-Time work (6 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I'm an E-commerce Customer Support Specialist with over 5 years of experience providing email and ticket support for customers across Shopify, Amazon, eBay, and Walmart Marketplace.

I assist customers with order inquiries, shipping and tracking updates, returns, refunds, exchanges, cancellations, and payment concerns while ensuring every interaction is handled with professionalism and care. I also coordinate with warehouse and internal teams to resolve issues and keep customers informed throughout the process.

Core Skills:
• E-commerce Customer Support
• Email & Ticket Support
• Shopify
• Amazon Seller Central
• eBay Seller Hub
• Walmart Marketplace
• Order Management
• Returns & Refunds
• Customer Experience
• Freshdesk

Skills & Experience

Skills

English 10+ Years

E-commerce Operations 2-5 Years

Freshdesk 2-5 Years

Tagalog 10+ Years

Customer Relationship Management (CRM) 5-10 Years

Team Collaboration 5-10 Years

Problem Resolution 5-10 Years

Adaptability & Flexibility 5-10 Years

Customer service > Sales Representative > Customer Support 5-10 Years

Time Management & Prioritization 5-10 Years

Marketing > Order Management 2-5 Years

Communication Skills 5-10 Years

Experience highlights

E-commerce Operations Team Lead

Amazon, eBay, Etsy, Walmart · April/2021 – Present

Provided customer support via email, chat, and phone. Managed orders, returns, and refunds using Freshdesk CRM and ERP software. Handled escalated cases and guided team members through resolution processes.

Customer Support Representative

Automotive Parts Company · April/2020 – Present

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