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Danielle Alvin L.

BPO/IT Associate/Freelancer/Virtual Assistant

Verified
$5/hr
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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

My name is Dan. 37. I'm a BPO/IT Associate/Freelancer/Virtual Assistant with 15 years of work experience.

Skills & Experience

Skills

BPO/IT Associate/Freelancer/Virtual Assistant 10+ Years

Experience highlights

DoorDash VIP Premium Dasher Support
DoorDash · August/2025 – Present
- Talk to employees at the retail stores, warehouses, call centers and offices.
- Troubleshoot technical issues (major/minor), create ServiceNow tickets, schedule technician visits.
- Set up employee devices, onboarding, offboarding, Active Directory mapping, set up credentials, etc.
IT/Helpdesk Technician Level 2
STEFANINI · May/2022 – Present

GSS (SGWS/ABM/CNH/Tamko/WWE/SPX/Birla Carbon)
Tiffany&Co.

- Talk to employees at the retail stores, warehouses, call centers and offices.
- Troubleshoot technical issues (major/minor), create ServiceNow tickets, schedule technician visits.
- Set up employee devices, onboarding, offboarding, Active Directory mapping, set up credentials, etc.

Customer Service Representative | Phone Banker
BMO Harris · July/2020 – Present
- Administrative support (update account information and their pay cycles).
- Handle complaints about charges and unauthorized transactions.
- Discuss new offers and credit/debit card plans.
Virtual Assistant
CULINARY DEPOT · July/2019 – Present
- Support Buyer’s Assistant, receives tasks and special projects directly from the client.
- Complete web sheets by using Excel spreadsheets (mapping, pricing and competitor shopping).
- Make sure items’ descriptions, prices and images are up to date (utilizing SaaS like Zendesk/ServiceNow).
Outbound Sales Representative
SENIOR CARE AWARENESS PROGRAM · October/2016 – Present
- Do cold-calling to talk to Seniors in the household.
- Discuss the equipment they can take advantage of from their healthcare providers (Medicare/Medicaid, Aetna, Blue Cross Blue Shield, etc.).
- Transition successful call conversion to post-sales team.
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