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Michael Angelo T.

Customer Service

Verified
$5/hr

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Postgraduate Degree

English proficiency Conversational

Professional Summary

Organization, Communication, Customer service, and Data analysis

Skills & Experience

Experience highlights

Program Analyst
Accenture · April/2024 – Present
• Tracking, collating, analyzing, reporting data that impacts the site and deal scorecard metrics
• Supporting the site and deal in driving and achieving the metrics
• Provide strategic inputs to help the deal innovate
• Provide logistical support for asset and other requirement at a site and deal level
• Taking head count of new recruits from HR, arranging for transport, scheduling batches & tracking
training inventory
• Providing guidance and mentoring to any direct rep
Sales Assistant
Strategic Workforce Solutions - Glass Family of Companies · October/2023 – Present
• Review Program Setup Information
• Review program details in CRM.
• Update CRM data as needed or requested.
• File document in SharePoint Records Library as needed or requested.
• Provide Human Resources onboarding documents and/or program specific
onboarding requirements as needed or requested.
• Attend Program Training
• Confirm Sales Assistant responsibilities within the program; review training materials as
needed.
• Become experienced in utilizing the program portal (if applicabl
Prayer Service Representative
CBN ASIA · March/2021 – Present
• Offers prayers to callers from different regions.
• Assists callers regarding products offered by CBN Asia
• Modify the callers’ information in the system once needed.
• Doing administrative jobs in the system.
Customer Service Representative
CONCENTRIX NUVALI EHI; Enterprise · February/2019 – Present
• Assisting Alamo, National and Enterprise
• Reservation of different kinds of pick up and trucks.
• Explains in detail the rental and paperwork process.
• Upsell insurance and mileage packages.
• Assisting customers who have an issue or emergency with their rental vehicle.
• Updating the rental car inventory.
Customer Service Representative
CONCENTRIX NUVALI EHI; Enterprise · February/2019 – Present
• Assisting Alamo, National and Enterprise
• Reservation of different kinds of pick up and trucks.
• Explains in detail the rental and paperwork process.
• Upsell insurance and mileage packages.
• Assisting customers who have an issue or emergency with their rental vehicle.
• Updating the rental car inventory.
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