Virtual Assistant / Customer Service / Data Entry

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced Virtual Assistant with over 4 years of expertise in data entry, administrative support, and customer service. Proven track record of improving operational efficiency, managing digital systems, and delivering exceptional client service. Adept at using tools such as Microsoft Excel, Salesforce, and Moodle to support team productivity and customer success.

Skills & Experience

Skills

Customer Support > Chat Support 2-5 Years

Marketing > CRM > HubSpot CRM 2-5 Years

Data Entry 2-5 Years

Virtual Assistance 2-5 Years

Strong Organizational Skills, Salesforce, Zendesk 2-5 Years

Experience highlights

Senior Customer Success Representative

ACHIEVE TEST PREP · February/2024 – Present

• Provided proactive support for course, enrollment, and account-related inquiries, improving client experience.
• Maintained client records, tracked progress, and followed up to ensure satisfaction.
• Led onboarding, gathered study goals, and recommended courses for smooth system transitions.
• Increased client retention by 20% and reduced complaints by 15% through proactive communication and resolution of issues.

Virtual Assistant & Data Entry Specialist

ACHIEVE TEST PREP · October/2022 – Present

• Managed executive calendars, email management, and meeting coordination, improving scheduling efficiency by ~30%.
• Performed high-volume data entry and validation, ensuring 99%+ accuracy.
• Organized digital filing systems, improving document retrieval times by ~40%.
• Generated operational reports and dashboards, enhancing decision-making processes.
• Assisted with managing client records and workflows using CRM systems like Salesforce and Kustomer.
• Coordinated virtual meetings using platf

E-Learning Curriculum Specialist

ACHIEVE TEST PREP · October/2022 – /

• Designed engaging slide presentations and course syllabi to ensure clarity and structure.
• Collaborated with instructors in the development and improvement of course materials.
• Created practice exams, Moodle quizzes, and assessments to evaluate student learning.
• Updated course content on Moodle to maintain accuracy and alignment with standards.
• Ensured content met best practices for digital learning accessibility and engagement.

Customer Success Chat Team Leader

ACHIEVE TEST PREP · December/2021 – Present

• Led a team of Customer Success Representatives, improving service quality by 20%.
• Monitored team performance, ensuring KPIs were met and response times improved by 20%.
• Managed customer inquiries via live chat, email, and SMS, maintaining 99% satisfaction.
• Trained new hires, resulting in a 30% reduction in integration time.

Warehouse Supervisor

ACS Manufacturing Corporation · January/2018 – Present

• Conducted phone interviews, improving recruitment efficiency by 15%.
• Collected and verified client information to maintain 100% compliance with company policies.
• Resolved customer concerns related to network connectivity and billing inquiries, achieving 99% satisfaction.

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