Customer Service Representative, Technical Support Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

7 years of BPO experience in customer service, billing, and technical support, known for strong communication and problem-solving skills.

Skills & Experience

Skills

Accounting > Accounts Receivable > Billing 2-5 Years

Customer Support > Technical Support 2-5 Years

Chat/Email Support 2-5 Years

Experience highlights

Customer Service Associate

Quantrics Inc. · January/2020 – Present

• Engaged customers via inbound and outbound calls to resolve billing concerns and promote suitable account solutions.
• Explained pricing structures, services, and payment options clearly to improve customer retention.
• Identified upsell and cross-sell opportunities during customer interactions.
• Maintained accurate account documentation while meeting performance and quality targets.

Game Moderator - Email Support

EPIC Games · January/2018 – Present

• Provided professional email-based support for global users, handling account issues and service inquiries.
• Maintained positive customer relationships through timely and clear communication.
• Supported moderation and policy enforcement to protect brand integrity and customertrust.

Financial Service Consultant

Sykes Asia · March/2016 – Present

• Assisted policyholders through calls and chat, addressing inquiries and resolving account issues.
• Generated insurance quotes and executed policy changes, contributing to customer acquisition and retention.
• Ensured compliance and accuracy while delivering a consultative sales approach.

Technical Support Specialist

Sutherland Philippines · February/2013 – Present

• Delivered phone and chat support for security software customers while identifying retention opportunities.
• Used active listening and problem-solving skills to convert dissatisfied users into retained customers.
• Educated customers on product features and benefits to improve adoption.

Telesales Consultant

Sales Rain Philippines · March/2012 – Present

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