Client Services & Operations | Subject Matter Expert

Verified

$5/hr

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Outline

Looking for Freelance work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Client Services professional with 4+ years of experience in resolving complex issues, streamlining workflows, and delivering efficient, high-quality s

Skills & Experience

Experience highlights

Associate, Service Delivery

Peak Support · March/2022 – Present

• Delivered exceptional customer service via email and CRM platforms with a focus on accuracy and clarity.
• Contributed to process improvements and participated in team-led audits and QA discussions.
• Actively involved in customer data analysis and issue pattern recognition using Salesforce.
• Maintained high compliance and productivity standards in daily operations.

Advisor I, Customer Servic

Concentrix · June/2021 – Present

• Handled credit card and account-related queries with professionalism and adherence to protocols.
• Ensured account security and customer satisfaction while resolving disputes and concerns.
• Assisted new advisors and supported team leads with ad hoc reporting when required.

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