IT Support Specialist

Verified

$5/hr

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Outline

Looking for Part-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

IT professional with a strong background in technical support and community management

Skills & Experience

Skills

Discord/Telegram Community Manager Less than 6 Months

Experience highlights

L1 Technical Support

VIPRE Security Group · February/2023 – /

• Chat and email support for international customers using the Zendesk customer service platform.
• Provide remote support using TeamViewer and/or Splashtop Business when required.
• Troubleshoot StrongVPN/StrongDNS issues on various devices, including Windows, macOS, Android, iOS, Linux, and routers (such as DD-WRT, Sabai, Tomato, GL.Inet, etc.).
• Handle customer refunds, customer retention, and other billing-related issues.

IT Specialist

Fair Trade Outsourcing · March/2021 – Present

• Network cabling for LAN
• Setup and maintain more than 300 work stations
• Monitor network status and coordinate with ISPs if there is a network outage/issues
• Manually change the ISP via Juniper if the main line is currently having issues
• Perform basic show commands and ISP switching using SRX550, SRX1500, & EX4200 firewall/switch
• Assist clients in locating their missing files by searching it from AD/FS Server, Work Stations and/or by checking the logfile

Technical Support Engineer

ViewQwest · March/2020 – Present

• Troubleshoot network issues such as no internet, intermittent connection, slow internet speed, faulty ONU or router, port forwarding etc.
• Evaluate and troubleshoot different types services such as SD-WAN, Metro Ethernet, Ethernet Virtual Private Line (EVPL), International Private Leased Circuit (IPLC), and Dedicated Internet Access (DIA).
• Conduct provisioning for the ViewQwest products.

Security Operations Center Operator

Data Connect Technologies Pte Ltd · September/2019 – Present

• Monitor alerts and looks into suspicious activity using security monitoring tools
• Auditing weekly and monthly statistics reports for several customers
• Remote and remove detected alerts by the security monitoring tools
• Monitor automated tickets that are generated for the detected alerts and determine its severity to proceed with the necessary actions
• Removed malware, ransomware and other threats from laptops and desktop systems that are detected by the security monitoring tools

IT Support Technician

Data Connect Technologies Pte Ltd · June/2018 – Present

• Troubleshoot and diagnosed problems to accurately resolve technical issues
• Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
• Handle inbound and outbound calls as well as email inquiries regarding technical concerns
• Configured software remotely to set up work stations for employees
• Troubleshoot MS Office issues (mostly Outlook & Powerpoint)
• Add, delete & update users in their Active Directories

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