Skills
Customer Support > Chat Support
6 Months to 1 Year
Professional Services > Management Services > Events Management
2-5 Years
Receptionist
1-2 Years
Customer Support > Chat Support> Customer Support Inbound and Outbound
Less than 6 Months
Telephone Sales Representative
1-2 Years
Experience highlights
Telephone Operator
St. Regis Saadiyat Island
·
December/2023
–
Present
Handled high volumes of guest calls as a Telephone Operator at St. Regis Saadiyat (Private Dining), assisting with inquiries, orders, and service requests. Trained in Forbes Customer Satisfaction standards, ensuring exceptional guest service. Skilled in phone-based communication, multitasking, and issue resolution—fully
transferable to remote customer service and virtual support roles.
Customer Service
Sheraton Cebu Mactan Resort
·
August/2022
–
Present
Provided excellent customer service, managed reservations using OpenTable, and processed transactions via Micros POS. Led team coordination to ensure smooth operations and maintained accurate guest records—skills transferable to virtual roles involving customer support, scheduling, and data management.
Assistant Event Manager
Estilo Event Management
·
January/2018
–
Present
Assisted in planning and executing multiple internal and external events by providing logistical, administrative, and creative support. Managed guest lists, bookings, vendor coordination, and payment tracking. Promoted events on social media, attended planning meetings, and served as a secondary point of contact. These tasks have strengthened my ability to manage remote event logistics, support virtual teams, organize digital records, and coordinate with clients and vendors virtually
