Customer Service VA

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Skills & Experience

Skills

Customer service 5-10 Years

Multitasking, Time management,Active listener 5-10 Years

Data entry, Customer service representative, Data Researcher 2-5 Years

People Management/ Leadership 5-10 Years

Experience highlights

Customer Service Advocate

Concentrix - Sainsburys Retail · April/2024 – Present

 Promptly addressing customer inquiries regarding product
availability, pricing, store hours, delivery options, order
status, and more.
 Investigating and troubleshooting customer concerns, such as
incorrect orders, damaged items, and delivery delays, and
providing appropriate solutions, such as replacements,
refunds, or adjustments.
 Assisting customers with placing, modifying, or canceling
online grocery orders based on their needs.
 Accessing customer accounts to review order history, upd

Client Support Specialist

TaskUs - Convoy Logistics · October/2020 – Present

Assisted Account Managers on tender acceptance and any
issues or discrepancies in the contracts or spot bids.
 Maintained accuracy on tenders according to their contract
and spot bids such as adjustments on rates, transitions, etc.
 Built shipments from shippers with/non-EDI contracts.
 Prepared bulk shipments for large shippers/companies.
 Assist with carrier selection and routing based on client needs
and cost considerations.
 Resolve discrepancies related to shipment details and address

Escalation Supervisor / Customer Support Associate

Amazon · July/2019 – Present

 Handled escalations and supervisor call with regards to
deliveries.
 Assisted customers from the US and Canada in line with
Shipping and Deliveries
 Provided excellent customer service and timely resolutions to
delivery issues mainly through chat and email/phone.

Data Research / Lead Generation Specialist

42 Marketing Research, Pilleve, Credit Donkey · July/2017 – Present

 Conducting in-depth market research to identify potential
leads, including industry trends, competitor analysis, and
customer demographics.
 Assessing the potential value of leads based on their needs,
budget, and decision-making authority.

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