Skills
Microsoft - Excel, Word, Power Point
10+ Years
Administrative & Back-Office Support
10+ Years
Typing , Excel,Microsoft, data entry
10+ Years
Compliance & Quality Auditing
10+ Years
Quality Analyst, Administrative Tasks, Data Entry, Customer Service
10+ Years
Experience highlights
Credit Officer
BPI Direct BanKo
·
August/2025
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Responsible for ensuring quality assessment and underwriting of loan applications This role provides support, direction, and guidance on how loan policies and methodology should be applied for the assessment and underwriting of loans. This role supervises credit analysts. The role also works closely with compliance ad audit department to ensure that the lending policies and practices are within acceptable bank regulations.
Junior Documentation Officer
Security Bank Corporation
·
February/2025
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Present
- Prepares the Letter Approval Advice, Credit and Collateral documents and checklist of requirements based on the approved Credit Proposal (CP) and/or Availment Sheet (AS) for client’s signature and submission.
- Answers queries from business units concerning documentation issues via phone call, email, or other forms of communication.
- Evaluates and endorses received approvals and documents to Senior Documentation Officer for final review / approval of transaction.
Branch Quality Assurance Officer
Security Bank Corporation
·
May/2024
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Present
Responsible for monitoring and ensuring that branches are compliant with the bank’s established policies and procedures, internal controls, and other regulatory agencies. Report and investigate any internal and external frauds and major operational lapses to the proper channels for immediate action.
Quality Assurance Senior Analyst
Manulife Business Processing Services – (Canadian Group Benefits Shared Services)
·
April/2015
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Present
• Expert in Policy Issue Process
• Trained on all Policy Issue functions for all products including training
• Full understanding of the Policy issue terminologies • Able to ensure quality to all processed cases • Able to interpret customer service needs.
• Understands interrelationships between all processing systems.
• Meet job expectations and pass all performance metrics.
• Recommend process improvements to identify efficiencies and create standardization throughout the department.