Operations Manager and Executive Virtual Assistant

Verified

$12/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $12/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I help CEO‚ Founders‚ and Executives take back their time‚ and optimize operations so they can keep their business running smoothly‚ without things falling through the cracks․

I have over 17 years of Corporate America experience․ More than 7 of those have been spent as a Virtual Assistant․ I have served as an Operations Manager‚ Executive Virtual Assistant‚ Social Media Manager‚ Customer Service Representative‚ and I've worked with more than 10 years of experience in high-volume‚ performance-driven accounts from various industries‚ mostly within the Business Process Outsourcing (BPO) sector․

My strengths are that I'm very detail-oriented‚ meet deadlines‚ work under pressure‚ and take responsibility for my actions․ I'm also good at running the day-to-day and anticipating needs․ That's important so my executive can concentrate on growing the business versus doing administrative duties‚ which is more my strength.

Skills & Experience

Skills

Operations Management 2-5 Years

Customer Service Specialist 10+ Years

Executive Assistant/C-level Support 2-5 Years

Experience highlights

Operations Manager and Executive Assistant

VSE Septic Services · February/2022 – Present

• Demonstrated exceptional leadership by overseeing the Austin operations (the company is based in Austin, Texas), resulting in a phenomenal growth rate of 120% within more than two years.
• Provided customer communication support via phone, email, chat/SMS, resulting in customer service efficiency that made an 80% increase in profit for the company.
• Systematized the inbox and calendar of the company to help with the scheduling & coordination with technicians & staff effectively.

Social Media Manager

Partnership Power Couples Counsellor · May/2021 – Present

• Directed the company's social media accounts, design, and content creation, increasing customer engagement that saw an addition of 10 - 15 counseling sessions per week.
• Organized files and documents that led to a 40% increase in productivity.
• Streamlined workflow by conceptualizing standard operating procedures into simpler forms.

Administrative Assistant and Social Media Manager

Focal Point Medical Staffing · October/2021 – Present

• Managed the company's staffing needs, resulting in a 100% workforce achieved for the medical companies we staff.
• Provided excellent customer support via phone, email, and chat, which saw a 50% increase in profit.
• Conceptualized the company's social media content, saving the company $1,500 - $2,000 if they hire a graphic designer.

Senior Customer Service Specialist

Alehorn · March/2020 – Present

• Acted as the company's customer service support via phone, email, & chat, making sure that all inquiries were 100% answered and resolved.
• Assisted customers with after-sales care, which led to less than 5% returns or complaints.
• Initiated a weekly and monthly reporting initiative for the CEO and managers.

Senior Customer Service Specialist

Alorica · March/2019 – Present

• Operated American Home Shield's customer service support via phone, email, & chat, making sure that all inquiries were 100% answered and resolved.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In