Executive Assistant (C-Level) • Operations Lead

Verified

$10/hr

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Outline

Looking for Full-Time work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I help CEO‚ Founders‚ and Executives take back their time‚ and optimize operations so they can keep their business running smoothly‚ without things falling through the cracks․

I have over 17 years of Corporate America experience․ More than 7 of those have been spent as a Virtual Assistant․ I have served as an Operations Manager‚ Executive Virtual Assistant‚ Social Media Manager‚ Customer Service Representative‚ and I've worked with more than 10 years of experience in high-volume‚ performance-driven accounts from various industries‚ mostly within the Business Process Outsourcing (BPO) sector․

My strengths are that I'm very detail-oriented‚ meet deadlines‚ work under pressure‚ and take responsibility for my actions․ I'm also good at running the day-to-day and anticipating needs․ That's important so my executive can concentrate on growing the business versus doing administrative duties‚ which is more my strength.

Skills & Experience

Skills

Operations Management 2-5 Years

Customer Service Specialist 10+ Years

Executive Assistant/C-level Support 2-5 Years

Microsoft Office Suite 5-10 Years

Notion 2-5 Years

Process Streamlining 10+ Years

Project & Team Management 10+ Years

- Customer Service 10+ Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 5-10 Years

Project Management > Asana > Monday > Trello 2-5 Years

Chat Support > Social Media Management 2-5 Years

Calendar & Inbox Management 10+ Years

Google Workspace 5-10 Years

Customer Support > Sales Support > Account Retention > Marketing > Executive Assistance 10+ Years

Human Resources > HR Management > Administrative Works > Operations Management 10+ Years

Experience highlights

Executive Assistant (C-Level) & Operations Lead

Manor Ventures · November/2024 – Present

Overhauled client data management and settlement workflows achieving 70%+ approval rate. Managed communications for 1,100+ clients with 60%+ case success rate. Systematized executive operations saving 20+ hours weekly. Authored SOPs improving process efficiency by 30%.

Operations Manager and Executive Assistant

VSE Septic Services · February/2022 – Present

• Demonstrated exceptional leadership by overseeing the Austin operations (the company is based in Austin, Texas), resulting in a phenomenal growth rate of 120% within more than two years.
• Provided customer communication support via phone, email, chat/SMS, resulting in customer service efficiency that made an 80% increase in profit for the company.
• Systematized the inbox and calendar of the company to help with the scheduling & coordination with technicians & staff effectively.

Executive Assistant (C-Level) & Operations Lead

VSE Septic Services Inc. · February/2022 – Present

Drove 120% operational growth over two years. Optimized multi-channel customer support boosting service efficiency. Coordinated technician dispatches generating 25+ weekly appointments. Designed VA onboarding modules increasing task completion by 40%.

Social Media Manager

Partnership Power Couples Counsellor · May/2021 – Present

• Directed the company's social media accounts, design, and content creation, increasing customer engagement that saw an addition of 10 - 15 counseling sessions per week.
• Organized files and documents that led to a 40% increase in productivity.
• Streamlined workflow by conceptualizing standard operating procedures into simpler forms.

Administrative Assistant and Social Media Manager

Focal Point Medical Staffing · October/2021 – Present

• Managed the company's staffing needs, resulting in a 100% workforce achieved for the medical companies we staff.
• Provided excellent customer support via phone, email, and chat, which saw a 50% increase in profit.
• Conceptualized the company's social media content, saving the company $1,500 - $2,000 if they hire a graphic designer.

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