Skills
Customer Support > Active Listening
Less than 6 Months
Customer Support > Customer Relationship Management
Less than 6 Months
Customer Support > Customer Service > Payment Processing and Billing concerns
Less than 6 Months
Experience highlights
Customer LOYALTY team
AFNI
·
August/2023
–
/
Assisting customers in billing promotion rebate and other concerns. Retain customers who are about to cancel services
Technical support representative
Technical support representative
·
August/2022
–
Present
Assisting customer in troubleshooting modem and home phone, billing and setting up technical appointments
Retention care
Telstra
·
January/2021
–
Present
Retaining customers who are canceling services helping them in billing or promotion issues.
Technical support representative
Alorica
·
August/2018
–
Present
Assisting customer in their technical issues with routers and home phones, billng concerns and answering appointment issues and handling appointment set ups
General care representative
Customer contact channels
·
March/2017
–
Present
Assisting customers in genaral inquiries such as placing orders billing promotion errors updating card info on their account, payments, and sales
