Skills
Customer service
10+ Years
Troubleshooting & Problem Solving
10+ Years
Knowledge Base Documentation
10+ Years
Ticket Management & Follow-ups
10+ Years
Knowledge Base Creation and Maintenance
10+ Years
Microsoft 365 Administrator
5-10 Years
Basic Scripting and Automation
5-10 Years
EDI (Electronic Data Interchange)
10+ Years
Omnichannel Support
10+ Years
Calendar /Scheduling
1-2 Years
Application support
5-10 Years
Google Workspace
2-5 Years
Reports & Administration
1-2 Years
Experience highlights
Senior DevOps Engineer
DHL Global Forwarding Phil Inc
·
September/2026
–
/
Developed B2Bi projects for trading partners. Managed development-to-deployment processes. Established monitoring tools and created alert scripts. Collaborated with teams on customer infrastructure requirements.
Principal Application Support Specialist
DHL Global Forwarding Phil Inc
·
May/2023
–
Present
Subject matter expert for connectivity tools. Managed user accounts and access permissions. Facilitated system integrations and migrations. Monitored system health and maintained SOPs.
Principal Application Support Specialist
DHL IT Services Malaysia
·
May/2018
–
Present
Subject matter expert for connectivity tools. Managed user accounts and access permissions. Facilitated system integrations and migrations. Monitored system health and maintained SOPs.
