Administration Secretary/Customer Service Representative

Verified

$5/hr

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Outline

Looking for Part-Time work (4 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

A dedicated Customer Service Representative / Administration Secretary with over 15 years of extensive experience. Worked as a CSR in a BPO company handling US Healthcare account. Worked as an Administrative Secretary in Dubai, United Arab Emirates for 10 years. Worked as a Shared Services Secretary in a global provider of multidisciplinary engineering services in Dubai for over 5 years. Effectively managed the Administration team and administered the office in the absence of the Administration Supervisor. Prior to UAE working experience, worked as an Administrative Assistant for over 6 years in an Internet Service Provider/Telecommunications company in the Philippines.

Skills & Experience

Skills

Office and Administration 10+ Years

Customer Support 2-5 Years

Experience highlights

Customer Service Representative

Optum Global Solutions (Phils.) Inc. · December/2023 – Present

Handled Healthcare Account. Worked for 2 yrs, from Dec 2023 up to Dec 2025

Job responsibilities:
• Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (i.e. benefits and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
• Focus on resolving issues on the first call, navigating thru complex computer systems to identify the status of the issue and provide appropriate

Stores Admin Asst.

Elite Construcciones SSL · June/2018 – Present

Job responsibilities:
● Implemented a new warehouse documentation system ensuring standard procedures are adhered to.
● Processed all documentation backlogs left by the previous administration.
● Handle, control and organize all stores/warehouse documents.
● Process all purchase orders and purchase requisitions of the entire organization and for Client’s purchase orders.
● Assist the Material Controller in the monitoring of stores/warehouse stocks.
● Coordinate with local and foreign supplier

Administration Secretary

WorleyParsons Engineering Pty. Ltd. · March/2012 – Present

Oversee Dubai Infrastructure Team office. Provide direct support to the project management team with over 50 staff including location manager, project managers and engineers. Point of contact for all Dubai office administration requirements.

Administrative Assistant cum Receptionist

Techniq International FZE · February/2009 – Present

● Handle multi-telephone system screening all calls and ensuring incoming ones are forwarded promptly and clearly to the appropriate member of the team.
● Greet and attend to guests, clients, suppliers and all persons entering the office in a responsive and courteous manner, ascertains the nature of their visit and ensures they are referred to the appropriate department as soon as possible.
● Prepare business correspondence and memo as assigned by the HR and Administration Manager.

Site Secretary/Document Controller

Sensaire Services LLC · August/2007 – Present

● Support the Project Management team in the daily administration of the site office.
● Prepare, maintain and update files and records conforming to established standards and procedures.
● Provide quality customer service by ensuring that building maintenance requests logged in the CRM system are forwarded to assigned site supervisors and responded according to standard maintenance provisions.
● Administer the Customer Relations Management system.

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