Lead Generation Specialist / Research Analyst

Verified

$10/hr

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Outline

Looking for Part-Time work (6 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Builds strong working relationships through clear communication, reliability and a proactive approach to daily tasks. Adapts quickly to changing priorities and absorbs new information with confidence, supporting teams through busy and varied workloads. Delivers careful, consistent support that helps maintain standards and improve the experience for clients and colleagues.

Skills & Experience

Skills

Workforce Management 2-5 Years

Monitoring 2-5 Years

Customer engagement 2-5 Years

Sales & Communication 2-5 Years

Customer Support > Chat Support >Technical Support 2-5 Years

Lead Nurturing & Basic Sales Support 1-2 Years

Communication Skills 2-5 Years

CRM Systems 1-2 Years

Cold Calling, Upselling, Multichannel Support (email,phone,chat) 2-5 Years

Customer Service>Sales 1-2 Years

Experience highlights

Workforce Specialist

AltiusInspiro · January/2026 – Present

Monitored and managed service levels across phone, chat, and email platforms. Analyzed volume trends and handle-time metrics to ensure optimal agent allocation and schedule adherence.

Sales Development Representative

OneUp Business Process Solutions, Inc · January/2026 – Present

Managed and nurtured leads through sales pipeline. Scheduled follow-up meetings and drove B2B and B2C sales for online first aid and CPR certifications.

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