Skills
Basic Graphic Design>Canva
1-2 Years
*Administrative Support -
2-5 Years
Google Workspace
2-5 Years
HR Support
2-5 Years
Office and Administration > Quality Assurance
2-5 Years
Recruitment
2-5 Years
Calendar Management
2-5 Years
- Customer Service
2-5 Years
- Zoom
2-5 Years
Experience highlights
Administrative Support Assistant
John-K Scribe Experts Corporation
·
January/2026
–
Present
Tracked agent quotas and attendance, managed email correspondence, prepared incident reports, documented QA findings, provided administrative and operational support.
Customer Service Representative
Focus Direct Inc.
·
January/2021
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Present
Responded to customer inquiries, provided solutions, documented interactions. Managed complaints, processed refunds and cancellations, implemented retention strategies.
Human Resources and Recruitment Manager
John-K Scribe Experts Corporation
·
December/2016
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Present
Oversaw recruitment process, evaluated applicants, conducted orientation, managed contract signings. Created job postings, ran campaigns, represented company at job fairs.
Officer In-Charge/QA Specialist
John-K Scribe Experts Corporation
·
February/2015
–
Present
Listened to audio recordings to assess customer service calls, identified trends and weaknesses to improve quality, efficiency, and customer satisfaction.
Call Analyst
John-K Scribe Experts Corporation
·
April/2014
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Present
Assessed call center customer service quality through audio recording analysis, focusing on identifying trends, weaknesses, and areas for improvement.
