Team Leader

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

A goal-oriented and collaborative professional with a proven track record in leadership, customer service, and operational efficiency.

Skills & Experience

Skills

Team Leader (BPO) 5-10 Years

Customer Service Representative 10+ Years

Experience highlights

Team Leader

WIPRO · May/2019 – Present

• Team Management: Leading and managing a team of moderators and providing ongoing support.
• Quality Control: Monitoring moderation activities to ensure consistency and quality in decision-making. Conducting regular audits and providing feedback
• Performance Metrics: Analyzing moderation performance metrics and reports to identify areas for improvement and implement necessary changes.
• Conflict Resolution: Addressing disputes or escalations from moderators regarding challenging content or use

TEAM LEADER

SYKES ASIA · November/2015 – Present

• Coached employees by identifying performance gaps and reinforcing positive behaviors, driving consistent improvement.
• Recognized and rewarded outstanding performance through both formal programs and informal acknowledgment.
• Fostered collaboration and teamwork, creating a supportive and high-performing environment.
• Oversaw delivery of customer and employee satisfaction, consistently achieving scorecard targets and client objectives.
• Ensured compliance with corporate and client policies,

Financial Service Representative

SYKES ASIA · February/2007 – Present

• Serviced Mutual Fund and Certificate customers with account-related requests including inquiries, fund transfers, redemptions, and stop payments.
• Handled financial transactions and educated customers on product features, benefits, and suitability.
• Assisted clients and third-party callers with intercompany transfer inquiries, ensuring accuracy and compliance.
• Serviced Annuity clients with transactions, account inquiries, fund transfers, redemptions, and stop payments.
• Provided investmen

Cost Accountant

VICSAL COMPANY · November/2005 – Present

• Develop and maintain accurate product cost
• Audit item cost costing programs and system accuracy
• Ensure rate are appropriate and are kept updated with changes in the business
• Coordinate proper cost absorption in inventory valuation
• Assist Sales Team and Pricing Analyst with proper proposals for new products and business
• Communicate variances and cost explanations to Management Team
• Interpreted cost audits and prepared cost accounting reports for presentation to upper management

Credit Accountant

DEPARTMENT STORE · June/2004 – Present

• Managed credit reconciliation for Purchase Order (PO) guarantors, ensuring accuracy and compliance with company policies.
• Processed and monitored payments for guarantors, maintaining timely and error-free transactions.
• Conducted account reconciliations to identify discrepancies and resolve outstanding issues in credit accounts.
• Prepared and maintained financial records and reports related to credit transactions for internal audits and management review.
• Collaborated with internal depar

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