Skills
Coaching
6 Months to 1 Year
Customer Support > Customer Service > Gorgias
Less than 6 Months
Chat support
5-10 Years
Account Management
5-10 Years
~Data Entry
1-2 Years
- Customer Service
5-10 Years
CRM > Salesforce
2-5 Years
A2X
Less than 6 Months
Accounting > Bookkeeping > QuickBooks Online
1-2 Years
Billing & dispute resolution
5-10 Years
Inbound/Outbound Sales, CRM & Data Entry, Lead Follow-Up, Email/Chat Support, Reporting & Client Relationship Management
1-2 Years
Customer Service>Sales
5-10 Years
Experience highlights
Meta Sales Lead Follow-up Specialist
Foodees LLC
·
Feb/2026
–
Present
Handled ~200 Meta/Messenger inquiries daily; followed up until each lead was signed up or closed. Sent application links to average 65 vendors/day with detailed tracking.
Sales & Customer Service Representative
Concentrix
·
Apr/2025
–
Present
Activated OnStar accounts and managed service plans; handled Petco appointments, account records, and request processing accurately.
Data Entry Operator
Datacentrics
·
Aug/2024
–
Present
High-accuracy data entry across ~15 tournaments/day; audited and corrected records to maintain data integrity.
Chat Support & Sales Representative
Telco Services International (Telstra)
·
Feb/2022
–
Present
Supported customers across 3 concurrent chats (~50/day); handled account processing, cancellations, billing disputes, plan changes. Hit 85% CSAT and 95% resolution rates.
Chat Support & Sales Rep, promoted to Coach
Probe Group Philippines (Optus)
·
Oct/2020
–
Present
Supported Optus customers on live chat; hit 85% CSAT and 95% issue resolution. Promoted to Coach to train new agents on documentation and process adherence.
