Customer Service/Success, Account manager, specialist

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Operations, Customer Success, Customer Relations Manager
A skilled and successful leader with comprehensive experience in managing Financial, Sales, Customer service, retention and technical programs through 16 years of BPO Experience. My expertise lies in successfully managing operational processes, developing best practices, planning and monitoring operational activities, and leveraging internal systems to facilitate improved efficiency and Team performance.

Skills & Experience

Skills

Customer Support > Customer Relationship Management 5-10 Years

SEO > Local SEO 1-2 Years

Quality Analyst 2-5 Years

Client Services Management 2-5 Years

account manager 1-2 Years

Experience highlights

Operations Manager

Bruntwork · November/2023 – Present

Handled Operational Management for 2 Team focusing on customer service for inbound call and email inquiry. Uses ticket management to track tasks and agent performance

Operations Manager

Ubiquity Global Services · October/2021 – Present

Manages daily Operations for Financial servicing Program. Handles agents that supports inbound calls, email , chat as well as back office tasks

Senior Team Lead

RMS Collect Inc · December/2017 – Present

Supports a Team of agents that handles inbound call for a Telecom account. Handles escalations, complaints and customer retention tasks

Project Manager

Teletech · June/2016 – Present

Lead a credits and rebates project for an Australian Telecom company. Supported QAs and Team leader in managing incorrect credits applied on the customer's account and mentored agents to properly comply to credit processing guidelines

Sales Coach

Teletech · April/2015 – Present

Mentored agents for Sales, Lead generation and enhancing rebuttals for sales objections

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