Skills
Coaching > Training and Development
2-5 Years
Customer Support > Customer Relationship Management
5-10 Years
Office and Administration > Operation Management
5-10 Years
Team Manager/Leader
2-5 Years
Marketing > Content Creation > Social Media Content Creation
2-5 Years
Cold-calling > Appointment Setting
1-2 Years
Sales Management
1-2 Years
Experience highlights
Customer Success Manager
Simply Be Found
·
November/2022
–
Present
As a Customer Success Manager, I excelled in building strong relationships with clients and ensuring their satisfaction with our products and services. I proactively reached out to customers, identified their needs, and provided tailored solutions. I conducted regular check-in calls, gathered feedback, and implemented strategies to improve customer retention and satisfaction. I was skilled at managing customer escalations and resolving complex issues effectively.
Customer Service Representative
TELUS International Philippines
·
August/2020
–
Present
As a Customer Service Representative, I consistently demonstrated exceptional communication and problem-solving skills while providing support to customers. I effectively handled customer inquiries and complaints, resolved issues promptly, and ensured customer satisfaction. I was proficient in using customer service software and tools, and I maintained accurate records of customer interactions. I am dedicated to providing excellent service and building positive relationships with customers.
Operations Manager
TELUS International Philippines
·
December/2020
–
Present
As an Operations Manager, I excelled in overseeing day-to-day operations, ensuring efficiency, and driving positive outcomes. I managed teams, coordinated projects, and implemented strategies to improve processes and productivity. I was responsible for hiring, training, and developing team members, fostering a positive and collaborative work environment. I effectively handled customer inquiries and resolved issues promptly, maintaining strong relationships with clients.
