Customer Service Representative

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a reliable, detail-oriented, and proactive Virtual Assistant with experience in property management, customer service, sales, billing, and customer retention. I am skilled in handling administrative tasks, managing emails, organizing client information, following up with leads, scheduling appointments, and maintaining professional client relationships. I am also knowledgeable in internet research and AI tools to improve productivity and streamline daily workflows.

I am a fast learner who can work independently, manage multiple tasks, and adapt quickly to new systems and processes. I take pride in being organized, communicating effectively, solving problems, and delivering quality work. My goal is to help businesses operate efficiently, provide excellent customer experiences, and achieve their goals through dependable and professional support.

Skills & Experience

Skills

Customer Retention 2-5 Years

- Customer Service 2-5 Years

Calendar & Appointment Management 2-5 Years

Customer Support > Email & Chat Support 2-5 Years

Customer Service>Sales 2-5 Years

CRM management 2-5 Years

Social Media Management 6 Months to 1 Year

~Data Entry 2-5 Years

Customer Support > Mortgage Less than 6 Months

Account Management 2-5 Years

Document Management 2-5 Years

Real Estate Transaction Coordination Less than 6 Months

Objection Handling 2-5 Years

Account Management; Customer Support > Sales Support > Lead Generation 2-5 Years

• Real estate transactions Less than 6 Months

Experience highlights

Mortgage Loan Transaction Coordinator

Salimi Investments Direct US Client · August/2026 – Present

Assisted with mortgage applications and loan files. Collected and organized borrower documents. Coordinated with loan officers, processors, underwriters, appraisers, and escrow/title companies. Updated loan/CRM system.

Real Estate Transaction Coordinator

Salimi Investments Direct US Client · August/2026 – Present

Coordinated buyer/seller transactions from contract to closing. Tracked deadlines and contingencies. Managed purchase agreements and disclosures. Communicated with multiple parties and managed MLS listings.

Retention and Sales Development Representative

Teleperformance · July/2025 – Present

Generated and qualified leads through outbound calls, emails, and follow-ups. Identified customer needs and recommended products/services. Handled sales inquiries and guided prospects through buying process. Built customer relationships for retention.

Real Estate Property Manager

Hassan Properties · March/2024 – Present

Evaluated and logged tenant maintenance requests for plumbing, HVAC, and electrical systems into the
property management software, ensuring 100% data accuracy and audit-ready history logs.
Coordinated and dispatched qualified contractors and handymen for repair appointments, securing cost
effective pricing while tracking tasks from inception to completion.
Managed tenant relations and resolved emergency complaints with empathy and a calm demeanor, while
auditing contractor invoices to ensure pre

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