Skills
Customer Support > Sales Support
1-2 Years
Office and Administration > Data analysis
2-5 Years
Customer Support > Technical Support, Data Entry
10+ Years
Virtual Receptionist
Less than 6 Months
Complaints Expert
6 Months to 1 Year
Experience highlights
Customer Service / Complaints Specialist
Azzurro Pod Hotels
·
November/2024
–
Present
As a Customer Service and Complaints Specialist, I address customer inquiries, resolve complaints, and ensure satisfaction. I communicate through various channels, identify issues, provide timely solutions, and maintain accurate records. I handle escalated complaints, collaborate with other departments, and work to improve customer experiences, enhancing loyalty and maintaining a positive brand image.
Customer Service Representative
Great Scot Scotland
·
January/2023
–
Present
As a Customer Service Specialist, I handle customer inquiries by responding to emails and managing social media interactions. I provide timely and accurate information, resolve issues, and ensure a positive customer experience across digital platforms.
PARALEGAL & QUALITY ASSURANCE SPECIALIST
The Opal Group Mobile Notary
·
May/2023
–
/
Remote Paralegal & Quality Assurance Specialist with experience in legal administrative support, case monitoring, document review, e-filing coordination, and client communication for U.S.-based clients. Skilled in managing multiple cases, supervising workflows, ensuring accuracy in legal drafts, and maintaining organized digital records in fast-paced remote environments. Experienced in both legal support and operations, with a strong focus on efficiency, confidentiality, and attention to detail.
Quality Assurance Analyst
Iqor Davao Philippines
·
August/2020
–
Present
As a Quality Assurance Analyst, I ensure products and services meet company standards by conducting tests, identifying defects, and analyzing data. I collaborate with teams to improve processes, create test plans, and ensure high-quality deliverables.
Quality Assurance Analyst
VXI Global Services
·
October/2015
–
Present
As a Quality Assurance Analyst, I ensure products and services meet company standards by conducting tests, identifying defects, and analyzing data. I also handle new hire orientation and certification, ensuring that new employees are properly trained and knowledgeable. Additionally, I collaborate with teams to improve processes and ensure high-quality deliverables.
