Customer Representative

Verified

$8/hr

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Outline

Looking for Full-Time work (5 hours/day) at $8/hour

High School Diploma

English proficiency Conversational

Professional Summary

Results-driven customer service with an extensive experience in the food and beverage industry, team
leadership, and a call center representative. Skilled in fostering team collaboration, training new
employees, and implementing best practices to improve efficiency and customer satisfaction.
Recognized for my ability to multitask effectively in fast-paced environments while maintaining a focus
on quality service. Passionate about delivering exceptional customer experience and committed to
continuous personal and professional development. Eager to bring my unique background and
proactive approach to a new opportunity within a growth-oriented organization.

Skills & Experience

Skills

employee training 2-5 Years

Excellency problem-solving abilities and attention to detail 5-10 Years

Experience highlights

customer representative

wipro · January/2024 – /

Greeting customers in a friendly, professional manner.
Answering telephonic and email inquiries in a timely manner.
Furnishing members and health care practitioners with details regarding member’s benefits.
Assist member in navigating healthcare systems, including scheduling appointments, understanding insurance benefits and resolving billing issues.
Collaborate with insurance or providers companies to verify members coverage and benefits,
ensuring accurate information is communicated to member

Barista/Cashier/Supervisor

Coffeebay · November/2018 – Present

Operated POS cash registers and counted monies received.
Found ways to improve customer experience and acted as store brand ambassador.
Bagged and packaged customer orders and purchases.
Verified prices and calculated total using POS systems.
Provided feedback to store management on products, shortages, and damages.
Collected payment for customer purchases.
Processed checks, debit and credit cards, refunds, product coupons, and gift certificates.

Barista/Team Leader

Cafe Hausbrandt · July/2017 – Present

Kept supplies and retail products well-stocked and organized in fresh, engaging displays.
Trained and oriented new employees to café policies, procedures, and standards, verifying acclimation to normal and peak demands.
Provided free product samples to customers, increasing sales.
Created and a assigned work schedules to staff, distributing shift coverage to match demand.
Coordinated food and drink preparation and serving while maintaining café product quality levels.

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