Skills
Problem-Solving
2-5 Years
Multitasking
2-5 Years
Operations & Workflow Management
2-5 Years
Client Success & Support
2-5 Years
Process Optimization
6 Months to 1 Year
Experience highlights
Virtual System Architect
Wake Up Warrior Via ProSulum
·
December/2022
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Present
I manage customer inquiries, subscriptions, and inboxes efficiently, and ensure shipping accuracy. I support marketing, review video submissions, and troubleshoot app issues, using AI tools to streamline processes and enhance customer satisfaction.
EXECUTIVE ASSISTANT
Athena
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November/2021
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Present
Trained as a versatile Executive Assistant, I handled special projects and learned various tasks through intensive training and self-paced study.
BEST BUY CUSTOMER ADVOCATE
Best Buy Via Teletech
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April/2021
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Present
Managed outbound calls to update customers on order status, created delivery schedules, and sent email updates to those unreachable by phone.
BEST BUY TECHNICAL SUPPORT REPRESENTATIVE
Best Buy Via Teletech
·
July/2020
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Present
Assisted with broken appliances via phone troubleshooting, sent replacement parts, and scheduled in-store or in-home repairs for appliances needing further assistance.
ON-AIR DJ
Monster Radio BT 105.9
·
November/2019
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Present
Hosted on-air shows, curated music, engaged with listeners, provided news and trivia, did voice-overs for ads, and signed off the station.
