Voice over Customer Service and Analyst ( Team Lead )

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Customer Service with 6+ years of experience, SME for 11 months and Team Lead with 8
months of experience in high-volume support environments across email and phone
channels. Strong background in fast paste analytics, process improvement, and customer
experience optimization. Proven ability to reduce handling times, improve CSAT scores,
adapt to new changes or tools and identify operational inefficiencies using data-driven
insights.

Skills & Experience

Skills

Team Leader (BPO) 6 Months to 1 Year

Reservation & booking coordination, Customer service & guest support,Email and phone communication,Data accuracy & attention to detail 1-2 Years

Experience highlights

Customer Service Analyst (Team lead)

Accenture Inc · March/2025 – Present

Customer Service Representative & Subject Matter Expert

Accenture Inc · July/2022 – Present

Senior Associate / Customer Service representative

WNS Inc · November/2019 – Present

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