Skills
Customer Support
2-5 Years
E-Commerce > Inventory Management
1-2 Years
SEO > Keyword Research
1-2 Years
PPC management
6 Months to 1 Year
Experience highlights
Customer Support / Billing Specialist
IQOR Phil
·
March/2023
–
Present
"I worked as a Customer Support Specialist for T‑Mobile under iQor Philippines for one year, providing frontline assistance to customers with billing inquiries, account management, technical troubleshooting, and service requests. My role required strong communication skills, empathy, and problem‑solving to ensure customer satisfaction and loyalty. I handled calls, chats, and escalations with professionalism, consistently meeting performance metrics such as first‑call resolution
SEO / Key word Management / PPC management / Inventory management
Amazon MNL
·
April/2020
–
Present
"I am an Amazon specialist skilled in PPC campaign management, SEO/keyword optimization, and customer support with one year of hands‑on experience assisting clients. I help sellers maximize ROI through data‑driven PPC strategies, improve product visibility with advanced keyword research and SEO‑optimized listings, and deliver excellent customer support to maintain satisfaction and loyalty. My combined expertise allows me to provide a complete solution for Amazon businesses
Customer Support / Emailing Support / Team Leader
Telus Digital
·
June/2018
–
Present
Provided high‑quality assistance to customers across multiple digital platforms, handling inquiries, troubleshooting technical issues, and guiding clients through account and service concerns with professionalism and empathy.
Consistently delivered accurate solutions, maintained strong communication, and ensured customer satisfaction by meeting performance metrics such as first‑contact resolution and customer satisfaction scores.
Took on Team Leader responsibilities, mentoring collegues
